Covid-19 Information Everything you need to know about Covid-19 and your Ski Gathering holiday.
Last Updated: 16 September 2020
Here at The Ski Gathering we have been working hard to ensure you can go on a safe solo ski holiday this coming season. We have been working with our partners to come up with a robust plan for dealing with Covid issues both before your holiday and in resort.
As you may be aware we have a different accommodation partner in each resort. This means that the terms and condition of your booking may differ slightly from resort to resort. We have laid out the details for what will happen in each resort below.
If you have any questions please don't hesitate to to get in touch.
Covid Rooming Update:
We have reduced the types of room types that we offer for the 2020-2021 season.
We now have three different room types:
- Single Rooms: Theses rooms will be occupied by just one person and will have either a private bathroom or an en-suite.
- Budget Single: These rooms will be occupied by just one person but will have a shared bathroom.
- Twin Rooms: These rooms can only be occupied by two people who are from the same household or are travelling together. They will have a private bathroom or en-suite.
Morzine (Host Savoie)
Morzine Holidays
Your Morzine holidays are booked with Host Savoie.
The terms and conditions under which your Morzine holiday is booked can be found here and on their website here.
For all the holidays in Morzine Host Savoie have a money back promise. They will not ask you to claim on your travel insurance. If Host Savoie are not able to provide the holiday in Chalet Chez Claude that you have booked for Coronavirus related reasons* you will be given the choice of the following two items:
- A credit note, valid for the following two winters (with a 5% bonus to cover any price increases)
- A refund within 7 days, minus a small administration fee**
* ‘Coronavirus related reasons’ mean circumstances whereby Host Savoie have had to cancel your stay with them following a direct order for Chalet Chez Claude to close their doors (as was the case in March 2020). Should you have a change of heart or personal circumstances that prevent you or any of your party from travelling, or you cannot get to Morzine for any reason (but Chalet Chez Claude remain open for business) you will still need to make a claim on your travel insurance.
** Host Savoie will only refund monies paid to Host Savoie and cannot offer compensation for any other holiday elements such as flights. The administration fee is £25 per person to help cover costs that cannot be recovered such as bank fees and card processing.
Morzine Chalet COVID-19 Measures
- Hand gel will be available at all entrances and common areas
- High traffic areas to be cleaned twice a day with emphasis on switches, handles, taps and other touch surfaces
- Increased ventilation with fresh air in chalets
- Staff and guests will be encouraged to wash hands regularly and wear masks in common areas
- All areas of the chalets to be stripped of unnecessary items
- Clear signage will be provided to encourage social distancing, hand hygiene and to signify compliance with the guidelines
- Cleaning records will be displayed in communal bathrooms
- Increased training of staff from a hygiene perspective but also for the management of any symptomatic individuals
- A special cleaning regime will be put in place for the use of sauna facilities
- Dining spaces will be reorganised to adhere to the rules
- Breakfast will be reorganised to avoid multiple people touching food on a buffet
- Individual afternoon tea and cheeseboard portions will be offered as well as single use condiments
- We will keep abreast of all changes to both French and UK government guidelines, ensuring compliance and thus validity of our liability insurance.
- Records will be kept of all visitors to the premises and third party contractors will only be invited in to the chalets if they / their employers are known to be complying with the relevant guidelines (e.g. ski hire technicians, massage companies etc).
- Guests will receive an email in the fortnight prior to their holiday with an update as to the latest hygiene measures both in the chalets and in the resort. As the virus evolves we will adapt our working practices and information packs. The latest information for the resort of Morzine can be found here.
Morzine Resort COVID-19 Measures
You will find everything you need to know about whats happening in Morzine around Covid-19 on the official Morzine Covid page here.
Les Gets (Mountain & Tradition)
Les Gets Holidays
Your Les Gets holidays are booked with Mountain & Tradition.
The terms and conditions under which your Les Gets holiday is booked can be found here and on their website here and here.
The terms and flexibility included the Mountain & Tradition prices are market leading, giving you the complete peace of mind that your money is secure and you can book with confidence.
The Mountain & Tradition FlexiPlus Cancellation Policy:
Please note you need to let Mountain & Tradition know you wish to cancel in all scenarios.
Les Gets Chalet COVID-19 Measures
In chalet COVID-19 measures for Les Gets are still being finalised and will be online soon.
Les Gets Resort COVID-19 Measures
You will find everything you need to know about whats happening in Les Gets around Covid-19 on the official Les Gets Covid page here.
Chamonix Les Houches (Hotel Du Bois / Host Savoie)
Chamonix Les Houches Holidays
Your Chamonix Les Houches holidays are booked with Host Savoie.
The terms and conditions under which your Chamonix Les Houches holiday is booked can be found here and on their website here.
For all the holidays in Chamonix Les Houches Host Savoie have a money back promise. They will not ask you to claim on your travel insurance. If Host Savoie are not able to provide the holiday in Hotel Du Bois that you have booked for Coronavirus related reasons* you will be given the choice of the following two items:
- A credit note, valid for the following two winters (with a 5% bonus to cover any price increases)
- A refund within 7 days, minus a small administration fee**
* ‘Coronavirus related reasons’ mean circumstances whereby Host Savoie have had to cancel your stay with them following a direct order for Hotel Du Bois to close their doors (as was the case in March 2020). Should you have a change of heart or personal circumstances that prevent you or any of your party from travelling, or you cannot get to Chamonix Les Houches for any reason (but Hotel Du Bois remain open for business) you will still need to make a claim on your travel insurance.
** Host Savoie will only refund monies paid to Host Savoie and cannot offer compensation for any other holiday elements such as flights. The administration fee is £25 per person to help cover costs that cannot be recovered such as bank fees and card processing.
Chamonix Chalet COVID-19 Measures
In hotel COVID-19 measures for Chamonix are still being finalised and will be online soon.
Chamonix Resort COVID-19 Measures
You will find everything you need to know about whats happening in Chamonix Les Houches around Covid-19 on the official Chamonix Les Houches Covid page here.
